His auditing credentials include: Certified Information System Auditor (CISA) by the Information Systems Audit and Control Association (ISACA), QMS 2000 Lead Auditor by the International Registrar of Certificated Auditors (IRCA), ASQ Certified Quality Auditor (CQA), and Medical Device Lead Auditor by SGS International.

He represents Canada on the ASQ Software Division’s regional council. And, Chris was awarded the prestigious International Quality Award - Feigenbaum Medal for outstanding achievement and recognition of his contribution to software quality improvement.

Chris is the co-author of the book “ISO 9001 Registration for Small and Medium Sized Software Enterprises” (McGill-Queens Press, 1995) and published the Masters thesis “An Analysis of the Differences in Software Project Management Practices Between Organizations Registered to ISO 9001 and Non-Registered Organizations” (Carleton University, 1998).

hardware and software, warehousing and distribution, repair facilities, consumer credit counseling agencies, banks, call centers, etc.

Art has delivered quality management training to over 3500 students. Courses include ISO/TS –RAB approved Lead Auditor, Internal Auditing, Implementation, Documentation, as well as customized ISO/TS courses, PPAP, FMEA, APQP and Control Plans. He has conducted over 300 third party registration and surveillance audits.

Art has held IRCA certified Lead Auditor for ISO 9000 as well as QS 9000 Lead Assessor certification. He holds a Bachelor of Commerce degree and is a Certified Management Accountant (CMA). Prior to becoming a business consultant 15 years ago, he held senior financial (Vice President - Finance & Administration and Controllership) positions with Canadian and US organizations.

Engineering, Project Management and Strategy Development, Stephen Davies brings a charismatic and dynamic quality to his work. Trying to both inspire people and to encourage conceptual thinking.

An active member of both the American Society for Quality (ASQ) and the Institute of Quality Assurance (IQA) he is always at the forefront of new developments, and is constantly aiming to research, publish articles and to deliver papers to conferences. In addition to his consultation role he also lectures at the Sprott Business School at Carleton University (Ottawa) and is a technology agent, representing Silicon foundries and design groups in North America.

James Moran has over 10 years of experience as a certified lead auditor, professional facilitator and management consultant. He spent several years as the manager of an internationally accredited registrar, overseeing the delivery of audit and training services. Jim has a Masters in Education and more than 20 years experience designing and delivering courses on reengineering and best practice models. He has managed and taught the accredited training programs for registrars, and he is a certified instructor for several international standards, including ISO 9001:2000 and ISO 14001. In fact, it is unlikely that anyone in Canada has instructed more courses on international standards than Jim.

Anne is a professional facilitator, consultant, trainer and technical writer. She has more than 20 years of experience. Her significant expertise includes course development, course instruction, testing, technical writing, project management and quality control.

Anne has helped many clients achieve considerable success. She has delivered training to Canadian government, United Nations, and private sector clients including Atomic Energy Canada, JDS Uniphase, Nortel Networks, and Syncrude Canada. She has provided language training, cross-culture and technical writing courses. Anne is accredited as a "language expert" by the Centre for Canadian Language Benchmarks; she is Canadian Language Benchmarks Placement Test assessor; she is currently field testing the Literacy Placement Tool and is on the National Advisory Committee for the Enhanced Language at Work Project.

Sam Weissfelner is a quality professional with over 20 years of experience in Systems and Software Quality Assurance in the Aerospace, Software, Telecommunications, and Military fields. As a certified Aerospace Industry Experienced Auditor (AIEA), he is fully qualified to lead registration audits to the latest AS9100B Aerospace standards.

Sam is also a completely certified TL9000 (Requirements & Measurements) Release 4.0 auditor and Subject Matter Expert, who contributed to the development of this global Telecommunications standard. In addition, he performed the first registration audit in the world to TL9000, and helped numerous other organizations attain certification to this demanding Telecom standard.

Having conducted over 500 Quality Management System audits in Canada, United States, Asia, South America, Europe and the Middle East, Sam has helped a remarkable number of organizations to improve their business processes. He is an ASQ Certified Software Quality Engineer (CSQE), Certified Quality Auditor (CQA), and RAB-certified Lead Auditor. He also develops and conducts Quality Management training programs, and continues to support the development of high reliability mission critical software systems.