His auditing credentials include: Certified Information System Auditor (CISA) by the Information Systems Audit and Control Association (ISACA), QMS Lead Auditor and Information Security Management System (ISMS) Auditor by the International Registrar of Certificated Auditors (IRCA), ASQ Certified Quality Auditor (CQA), and Medical Device Lead Auditor. Chris also has extensive experience consulting with standards such as ISO 9001, ISO 13485, AS9100b & AS9100c, ISO 27001 and others.

He represented Canada on the ASQ Software Division’s regional council for seven years. And, Chris was awarded the prestigious International Quality Award - Feigenbaum Medal for outstanding achievement and recognition of his contribution to software quality improvement.

Chris is the co-author of the book “ISO 9001 Registration for Small and Medium Sized Software Enterprises” (McGill-Queens Press, 1995) and published the Masters thesis “An Analysis of the Differences in Software Project Management Practices Between Organizations Registered to ISO 9001 and Non-Registered Organizations” (Carleton University, 1998). Chris is based in Ottawa (Kanata) Ontario.

hardware and software, warehousing and distribution, repair facilities, consumer credit counseling agencies, banks, call centers, etc.

Art has delivered quality management training to over 3500 students. Courses include ISO/TS –RAB approved Lead Auditor, Internal Auditing, Implementation, Documentation, as well as customized ISO/TS courses, PPAP, FMEA, APQP and Control Plans. He has conducted over 300 third party registration and surveillance audits.

Art has held IRCA certified Lead Auditor for ISO 9000 as well as QS 9000 Lead Assessor certification. He holds a Bachelor of Commerce degree and is a Certified Management Accountant (CMA). Prior to becoming a business consultant 15 years ago, he held senior financial (Vice President - Finance & Administration and Controllership) positions with Canadian and US organizations.

Engineering, Project Management and Strategy Development, Stephen Davies brings a charismatic and dynamic quality to his work. Trying to both inspire people and to encourage conceptual thinking.

An active member of both the American Society for Quality (ASQ) and the Institute of Quality Assurance (IQA) he is always at the forefront of new developments, and is constantly aiming to research, publish articles and to deliver papers to conferences. In addition to his consultation role he also lectures at the Sprott Business School at Carleton University (Ottawa) and is a technology agent, representing Silicon foundries and design groups in North America.

James Moran has over 10 years of experience as a certified lead auditor, professional facilitator and management consultant. He spent several years as the manager of an internationally accredited registrar, overseeing the delivery of audit and training services. Jim has a Masters in Education and more than 20 years experience designing and delivering courses on reengineering and best practice models. He has managed and taught the accredited training programs for registrars, and he is a certified instructor for several international standards, including ISO 9001 and ISO 14001. In fact, it is unlikely that anyone in Canada has instructed more courses on international standards than Jim.

For more than 20 years, Hien has assisted mission critical companies in the telecom, aerospace and defense industries with quality system implementations, audits and business improvements.

Hien's expertise includes design assurance for DO-254 mission critical hardware and DO-178B for mission critical software. She has assisted many organizations in establishing quality systems for new organizations to achieve ISO 9001 and AS9100 certifications. As an experienced auditor, she has lead and conducted many ISO 9001, AS9100, DO-254 and DO-178B compliance audits.

Hien has more than 20 years experience in quality system implementation, audit and business improvements in mission critical companies in the telecom, aerospace, and defense industries.

Her quality accreditations include American Society for Quality (ASQ) Certified Software Quality Engineer (CSQE), ITIL (IT Service Management Foundation), SPICE/ISO 1554 assessor, TickIT (software) Lead Auditor,  and DO-154 & DO-178B trained Project Leader.

Sheila has over 25 years of experience in the healthcare and regulatory & quality management fields, both nationally and internationally.  Her quality management and auditing credentials include: Certified Quality Auditor (CQA) with ASQ, Certified Manager of Quality/Organizational Excellence (CMQ-OE) with ASQ, Certified Professional Healthcare Quality (CPHQ) with the US National Association for Healthcare Quality and ISO Lead Assessor (RAB/IRCA Accredited Training).

Ten years of regulatory and performance management experience with Canadian Blood Services has provided Sheila with expertise in conducting audits and operational assessments in such disciplines as blood and blood products collections (including stem cells and bone marrow), reference and testing laboratories and blood banks.
As an auditor, Sheila has conducted numerous multi-site audits in the pharmaceutical, biologics manufacturing and medical devices fields, both nationally and internationally.

As a consultant in the medical devices field Sheila has supported organizations in implementing corporate wide quality management systems and successfully achieving registration to ISO 13485:2003. Throughout her healthcare career, Sheila actively participated in the implementation of healthcare accreditation programs and standards in facilities throughout Canada and beyond (Saudi Arabia and the United Arab Emirates).

As a Quality & Risk Management professional, Sheila has held postings as the Director of Quality and Quality Specialist and successfully supported the implementation of strategic corporate Quality and Risk Management programs in healthcare facilities in both Saudi Arabia and the United Arab Emirates.

Sam Weissfelner is a quality professional with over 20 years of experience in Systems and Software Quality Assurance in the Aerospace, Software, Telecommunications, and Military fields. As a certified Aerospace Industry Experienced Auditor (AIEA), he is fully qualified to lead registration audits to the latest AS9100B Aerospace standards.

Sam is also a completely certified TL9000 (Requirements & Measurements) Release 4.0 auditor and Subject Matter Expert, who contributed to the development of this global Telecommunications standard. In addition, he performed the first registration audit in the world to TL9000, and helped numerous other organizations attain certification to this demanding Telecom standard.

Having conducted over 500 Quality Management System audits in Canada, United States, Asia, South America, Europe and the Middle East, Sam has helped a remarkable number of organizations to improve their business processes. He is an ASQ Certified Software Quality Engineer (CSQE), Certified Quality Auditor (CQA), and RAB-certified Lead Auditor (AS9100, ISO 20000, ISO 27001 and TL9000). He also develops and conducts Quality Management training programs, and continues to support the development of high reliability mission critical software systems.